Agentbulderpro.com (“ABP”) takes your privacy very seriously. Please read this privacy policy carefully as it contains important information on who ABP is, how and why ABP collects, stores, uses, and shares your personal information. It also explains your rights in relation to your personal information and how to contact ABP or supervisory authorities in the event you have a complaint.
ABP collects, uses, and is responsible for certain personal information about you. When we do so we are subject to various laws in the United States and the General Data Protection Regulation which applies across the European Union (including in the United Kingdom), and we are responsible as “controller” of that personal information for the purposes of those laws.
We, us, our
Agentbuilderpro.com, ABP
You
The user accessing agentbuilderpro.com
Our data protection officer and contact details
Garrett Steve, info@agentbuilderpro.com
Personal information
Any information relating to an identified or identifiable individual
Categories of Personal Information
Specific Types of Personal Information Collected
Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, license number)
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First and last name
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Email address
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Phone number
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Address/ country
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Real estate license number
Characteristics of protected classifications under California or federal law.
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ABP is an affiliate of eXp Realty (eXp World Holdings, Inc.) and collects users’ manually input information
Internet or other electronic network activity information
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Browser cookies
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Webpage interaction heatmap
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Ad identifiers
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Internet Protocol address
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Pixel tags
Professional or employment-related information
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Real estate agent category (residential or commercial), Realtor® designation, former brokerage association)
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To comply with our legal and regulatory obligations;
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For the performance of our services with you or to take steps at your request before entering into any further service agreements;
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For our legitimate interests or those of a third party; or
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Where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.The table below explains what we use (process) your personal information for and our reasons for doing so:
What we use your personal information for
Our reasons
To provide real estate agent-related services to you
For the performance of our services for you
Ensuring business policies are adhered to, e.g. policies covering security and internet use
For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you
Operational reasons, such as improving efficiency, training, and quality control
For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price
Ensuring the confidentiality of commercially sensitive information
For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable informationTo comply with our legal and regulatory obligations
Statistical analysis to help us manage our business, e.g. in relation to our affiliate commission performance, customer base, product range or other efficiency measures
For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you
Preventing unauthorized access and modifications to systems
For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for youTo comply with our legal and regulatory obligations
Updating and enhancing customer records
For the performance of our contract with you or to take steps at your request before entering into a contractTo comply with our legal and regulatory obligationsFor our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products
Ensuring safe working practices, staff administration and assessments
To comply with our legal and regulatory obligationsFor our legitimate interests or those of a third party (eXp Realty), e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you
Marketing our services and those of selected third parties to:
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existing and former customers or real estate agents;
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third parties, particularly eXp Realty, that have previously expressed an interest in our services;
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third parties with whom we have had no previous dealings.
For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers
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Contacting us at info@agentbuilderpro.com;
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Using the “unsubscribe” link in emails or “STOP” number in texts; o
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For our legitimate interests or those of a third party; or
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updating your marketing preferences on agenbuilderpro.com.
We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
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Our affiliates, including companies within the eXp Realty group;
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Service providers we use to help deliver our services to you;
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Other third parties we use to help us run our business, such as marketing agencies or website hosts; or
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Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers.
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, e.g. in relation to the audit of our accounts.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
We will not share your personal information with any other third party.
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Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers);
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Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information;
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Characteristics of protected classifications under California or federal law;
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Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);
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Biometric information;
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Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement);
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Geolocation data
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Audio, electronic, visual, thermal, olfactory, or similar information;
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Professional or employment-related information;
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Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA); and
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Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
In the preceding 12 months, we have disclosed for a business purpose to one or more third parties the following categories of personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:
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Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers);
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Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, address, or telephone number;
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Characteristics of protected classifications under California or federal law;
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Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement);
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Electronic, visual, thermal, or similar information;
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Professional or employment-related information; and
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Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
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To respond to any questions, complaints or claims made by you or on your behalf;
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To show that we treated you fairly; or
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To keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
When it is no longer necessary to retain your personal information, we will delete or anonymize it.
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[With our offices outside the EEA;]
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With your and our service providers located outside the EEA;
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If you are based outside the EEA; or
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Where there is an international dimension to the services we are providing to you.
These transfers are subject to special rules under European and UK data protection law.
The following countries to which we may transfer personal information have been assessed by the European Commission as providing an adequate level of protection for personal information: United States of America.
Except for the countries listed above, non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission.
If you would like further information, please contact us or our Data Protection Officer (see “How To Contact Us” below).
Right to Access
The right to be provided with a copy of your personal information (the right of access)
Right to Rectification
The right to require us to delete your personal information—in certain situations
Right to Restriction of Processing
The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data
Right to Data Portability
The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
Right to Object
The right to object:
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at any time to your personal information being processed for direct marketing (including profiling);
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in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interests.
Right Not to be Subject to Automated Individual Decision-Making
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner's Office (ICO) on individual rights under the General Data Protection Regulation.
Disclosure of Personal Information We Collect About You
You have the right to know:
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The categories of personal information we have collected about you;
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The categories of sources from which the personal information is collected;
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Our business or commercial purpose for collecting or selling personal information;
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The categories of third parties with whom we share personal information, if any; and
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The specific pieces of personal information we have collected about you.
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Please note that we are not required to:
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Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;
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Re-identify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or
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Provide the personal information to you more than twice in a 12-month period.
Personal Information Sold or Used for a Business Purpose
In connection with any personal information we may sell or disclose to a third party for a business purpose, you have the right to know:
The categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold; and
The categories of personal information that we disclosed about you for a business purpose.
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the sale [or disclosure] of your personal information. If you exercise your right to opt-out of the sale or disclosure of your personal information, we will refrain from selling your personal information, unless you subsequently provide express authorization for the sale of your personal information. To opt-out of the sale or disclosure of your personal information, visit our homepage at agentbuilderpro.com.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
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Delete your personal information from our records; and
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Direct any service providers to delete your personal information from their records.
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Please note that we may not delete your personal information if it is necessary to:
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Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
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Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
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Debug to identify and repair errors that impair existing intended functionality;
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Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
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Comply with the California Electronic Communications Privacy Act;
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Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
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Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
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Comply with an existing legal obligation; or
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Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Protection Against Discrimination
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
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Deny goods or services to you;
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Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
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Provide a different level or quality of goods or services to you; or
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Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
Please note that we may charge a different price or rate or provide a different level or quality of [goods and/or services] to you, if that difference is reasonably related to the value provided to our business by your personal information.
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Enough information to identify you (e.g., your full name, address and customer or matter reference number));
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Proof of your identity and address (e.g., a copy of your driving license); and
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A description of what right you want to exercise and the information to which your request relates.
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.
Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.